Phone Systems and Messaging

“Please hold.”

No one likes to hear this, but together, we can make the experience better.

Experience ProAudio

Are you making a good impression?

A customer’s interaction with your business matters. Check out these statistics and the impact that on-hold phone services has on your customer’s experience with your company.

THE NUMBER OF MINUTES A CUSTOMER WILL WAIT ON HOLD BEFORE BECOMING FRUSTRATED.

INCREASE CALLER RETENTION BY UP TO 40% COMPARED TO SILENCE OR REPETITIVE MUSIC.

THE PERCENTAGE OF CALLERS WHO HANG UP WHILE ON HOLD WILL NOT CALL BACK.

Solutions that fit your needs

We work with you to create helpful messaging, IVR greetings, and VOIP hosting services that fit your business.

Customized Communication Solutions

We collaborate with you to enhance your performance and voice, all while maximizing your budget. Whether it’s boosting your phone system, infusing life into your auto attendant greeting, or ensuring speedy, affordable internet service, we’ve got real solutions for businesses just like yours.

Enhance your phone hardware, service, and internet connectivity.

Upgrade your phone hardware, service, and internet for better value. Many businesses overspend on dated equipment and services. We offer cost-effective, feature-rich solutions, ensuring you get the best speed, pricing, and reliability.

Save time and inform callers

We help callers quickly find information, transfer to the right department, and connect with a real person. An effective auto attendant saves you time and informs callers.

Engaging, informative on-hold messages

Enhance your brand and engage your callers with informative messages on hold. Educate them about your offerings and cross-sell effectively, reducing call abandonment by 70%. Your callers will appreciate the value.

We helped Doug save $400/month!

“I just get so confused looking at these bills. I love working with you because I know you answer the phone.”

We helped save Daina $200/month!

We helped Daina switch and install her phone system in 20 minutes after struggling and overpaying for months.

On-hold phone services are easy and affordable

Contact our team to consult on what will work best for you.
We’ll collaborate to create a custom script and curated music experience for your phones.
SMP will work with our network of top notch voice talent to create an excellent on hold message.
Your message is now playing for your customers, creating a great experience and driving results.

How we help you

Professional phones and messaging will save you and your customers a whole lot of headaches.

We Answer Our Phones

It’s important that when you call, we respond quickly and you get us on the line, not a 3rd party recording or call center.

WE PUT OUR CUSTOMERS ABOVE THE BOTTOM LINE.

We care about what you need and will come up with solutions that are in your best interest, not just in ours.

WE VALUE RELATIONSHIPS ABOVE ALL ELSE.

We truly like our customers and want to do our best to support their dreams.

WE OFFER GREAT PRODUCTS AT A BETTER PRICE.

We intentionally source quality products and materials so we can get you the best at a rate that won’t break the bank.

HOW YOU CAN SET YOURSELF APART

Ditch the elevator music, increase your sales, and keep your customer’s attention with our on-hold phone services.

Customized messaging will set your business apart! Plus you can share valuable information with your callers, reinforcing your brand while keeping services top-of-mind.

Whether your goal is to avoid repeating the same information over and over, or you want to save money on your phone and internet contracts, we’re here to help!

At SMP, we care about what you need and will come up with solutions that are in your best interest, not just in ours.